Genesys cloud services provide enterprise-grade communications, collaboration and contact center management. With Genesys, businesses can build voicebots with natural language understanding (NLU) to automate more voice conversations. With AI-driven customer service, Genesys can match customers to the most suitable employees in real time, based on their KPIs. Chatbots powered by Genesys can also understand customer engagement history across channels, making it easier for customers to find answers quickly. Genesys also offers predictive engagement, allowing businesses to engage with customers at the right time with the best offers or advice. Finally, Genesys makes it easy for customers and employees to use familiar digital channels for communication.
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Alex L
Author and adminI’m a full-time job webmaster with over 25 years of affiliate marketing experience. I’m passionate about AI services and I see huge potential in them. I’m more focused on finding, sorting and testing AI services rather than on their detailed reviews. Besides, I can’t try them all. So would be very grateful for your comments with your experience.
